Vanix.net HID conversion kits are covered under a two year warranty, bulbs have 1 year warranty, as well as a 30 day full refund/exchange policy. So if you are not satisfied with your kit or if it does not fit, simply return the kit to us within 30 days for a full refund or exchange.
Once we receive your return package, please allow 5-7 business days for the refund to be processed. Credit may take some time based on bank institution. Please contact the card-issuing bank with questions about when the credit will be posted to your account. Your refund will be processed based on your original payment method.
If your product becomes defective within the thirty (30) days of the invoice date, you may return it for an exchange only. All non-defective exchanges are subject to a 25% of restocking fee. Before returning any item, you must contact our returns department from within thirty days of your invoice and we will provide you with return procedures and RMA (Return Merchandise Authorization). Defective items may be returned for a same-item exchange only.
In order to process the exchange, your purchase must be returned with shipping prepaid. All items must be in “as-new” condition, in original packaging and, with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a 25% of restocking fee, and must be completed within 30 days of the invoice date. All non-defective exchanges are subject to a $15 processing fee, and must be completed within 30 days of the invoice date. For all light products, please test them for factory defects prior to installation. Once an attempt of installation has been made, all light products are not exchangeable unless the items become defective. No cancellation, refund, or exchanges on special order items.
Vanix.net is not responsible if you order the wrong product. We provide technical specification information for you. Shipping costs are not refundable. We will issue an exchange item for the product if your exchange meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.
DAMAGED DURING SHIPMENT
If your product has been damaged during shipping, you must contact us within 24 hours of receipt.
Please contact us: firstname.lastname@example.org